To be an effective service provider organization, service management can no longer be confined to a single department like the IT department or customer services; it touches every element of the organization. The VeriSM™ approach is specifically tailored to support organizations – the entire organization – to help them succeed in the world of digital services. When the focus changes to look at service management from the organizational perspective, service providers can start to see how to use all organizational capabilities, from IT to marketing, finance to customer service, to deliver value.
A lack of support for basic rights in the region, plus a lack of supporting institutions, as well as the international community’s political will to do something about it and help towards building peace and stability has also been a factor. A World Bank report notes that politics and poverty cause civil wars, not ethnic diversity. It also points out that in Africa, failed institutions are also a cause. It adds that where there is ethnic diversity, there is actually less chance for civil wars, as long as there is not just a small number of very large ethnic groups, or ethnic polarization.